Image via WikipediaThat is, as phone operators who would actually be standing by when you call state or federal offices. Today, even as I speak, E. is on the phone sorting out some things with social security.
I should say trying to sort out. Menu after menu seems designed to discourage callers from persisting in their query. Sometimes it almost seems *as if these bottlenecks were designed*.
Well. Anyway. E. was battling her way through this maze of What Did You Say? and Press Five for Other when her frustration mounted to the point -- some little trick question had knocked her back to the first menu -- that she laughed heartily.
At which point the mechanical voice said: "I don't understand.," which allowed E. to say, "That makes two of us."