Monday, February 15, 2010

Canon Restores an Old Man's Faith. For a Moment.

Modified from Commons images: http://commons.w...Image via Wikipedia

On our recent salon recon to Crockett to see if the town has the amenities, the intellectual stature, moral fiber and general je ne sais quoi (that quality being the last refuge of the person who just can't make up his mind and doesn't know why) to host a Patrick Finley Memorial Poetry Salon, I was distressed when my camera failed to capture certain amusing pictures of people drinking too much, chewing too much and generally failing to moderate the aperture on their upper orifices.

Friend Richard Anderson said that my camera has the very problem his Canon fell victim to a while back, but that the company was ready to repair the problem, no matter how old the camera. A quick click on the proper link, and I was soon reading the following:

Thank you for contacting Canon product support. We value you as a Canon customer and appreciate the opportunity to assist you. I am sorry to hear that your A95 camera is displaying symptoms of the CCD sensor failure.

It has recently come to our attention that the vendor-supplied CCD image sensor used in this Canon digital camera may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. While reports of this malfunction have been rare in the United States, we have determined that it may occur if the product is exposed to hot and humid environments.

Based on the information you have provided, it appears that you may have encountered this issue...

They say send it back on their nickel. I am unaccustomed to so ready an embrace of responsibility from a manufacturer.

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